Buy With Confidence
Buy With Confidence is a national independent scheme which demonstrates to customers that a company is open, honest, operates within trading law and has good customer service.
All the businesses on the Buy With Confidence register have been stringently vetted and approved by Trading Standards Officers to ensure that they operate in a legal, honest and fair way.
These businesses continue to be monitored to help ensure you will receive a quality service and to maintain the integrity of the scheme. You also have the reassurance that in the unlikely event of something going wrong you have the support of Trading Standards to put things right.
Benefits to Business
Companies joining Buy With Confidence will have been judged to offer superior customer service and will in return have access to expert trading standards advice.Your business will be listed on the Buy With Confidence site for potential customers to find and you will receive a membership certificate that can be displayed in your premises. You will be provided with promotional materials to advertise your membership of the scheme. Buy With Confidence can be particularly useful for businesses that customers use only now and then, such as plumbers or electricians, where they may not feel they know how to choose between competing traders, but want someone they feel they can have confidence in.
For all businesses membership of Buy With Confidence lets you stand out from the crowd and say you’re among the BEST when it comes to customer service.
How to join
Businesses that have been trading for at least six months can apply to join and will be thoroughly checked before being admitted. Checks will look at the company's approach to customer service and make sure it is operating within consumer law, has appropriate insurance and does not cold call people. Where a business goes into people’s homes or has regular contact with children or vulnerable adults, employees will be asked to agree to a DBS check.If there are problems we can advise on what needs to be done to achieve Buy With Confidence standards.